Welcome to Spas Direct | Quality Spas, Saunas and Gazebos

Aftersales Service

In the event you need to speak to our aftersales department please complete the following form below

If you need to speak to a Member of staff urgently please call Paul on 0411399652 monday to friday 9-5pm

OPTIONAL LABOUR WARRANTY -  all standard warranties offered by our company are Parts only. A labour warranty is not included. If you would like to upgrade your spa warranty to include labour warranty please order this at the time of registering your online warranty here. ( www.southwestspa.net/warranty ).  All warranties must be registered within 7 days from the date of delivery. The cost of a  24 month labour warranty is $1990.00 which offers an onsite service and installation of replacement parts.

All labour related warranty claims must be submitted within 30 days by email only, Please include the serial number of the product, invoice number, and full contact details. Email to sunsealspas@yahoo.com.au .  All Labour related warranty claims please refer the optional labour warranty. In the event The service call is deemed a user error, or could be managed by the purchaser there will be a service admin charge to cover the related service call out fee. 

Full Name:
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Post Code:
Date Purchased:
Serial Number of Spa: