Welcome to Spas Direct | Quality Spas, Saunas and Gazebos

Terms & Conditions

Warranty Overview

15 Year Structural Warranty

5 Year Acrylic Warranty

2 Year Cabinet Structural warranty

5 Year Jet Replacement warranty

2 Year replacement Pump and Electrical Equipment Warranty

2 Year replacement  Parts for Plumbing Warranty

Here is a link to the warranty www.southwestspa.net/warranty




Website Prices and descriptions are subject to change without notice.


The delivery times provided by Southwest Spas are estimates only. Southwest Spas will not be held accountable for late deliveries or loss or damage relating to late deliveries. In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. Southwest Spas can not be held responsible for incorrectly entered delivery addresses. All swim spas or special orders and can take up to 14 weeks from the date of order to the final arrival into the warehouse. All items dispatched from our warehouse are inspected prior to loading. We do not offer transit insurance. Once the product is available at the warehouse you are required to collect the item within 7 days. In the event this does not happen there is a storage charge added to the account.  Storage of a spa is $5.00 per day. Storage of a swim spa  $10.00 per day or per items stored. 

All deliveries and completed by a third party delivery company. Southwest spas / spas direct are not responsible for delays regarding delivery. Note there is no transit insurance. All delivery fees must be paid directly to the delivery company.   In the event the delivery fee has been paid direct to the company it is noted by the purchaser that spas direct take no responsibilty for delays or delivery damages. 

PAYMENTS - All orders placed online via the website or over the telephone require a deposit of 30% of the total order value once the order is confirmed. All final payments must be paid and cleared 7 days after the date of order or when the order in confirmed. Payments can be made by Direct Deposit, Bank Cheque, Cash, or Visa or MasterCard Credit Card & American Express credit card payments and PayPal payments are accepted however there is a 2.5% surcharge added to the transaction.   All Prices shown in RED throughout the website or discounted Spas and Swim Spas must be paid within 7 days of the invoice date.  Failure to settle the invoice will incurr a surcharge of 25% of the total invoice unless agreed in writing prior to the order been placed.  Discounted prices are shown in red accross this website.

PAYPAL ONLINE ORDERS ONLY .  - All PayPal online orders placed online do not include delivery to the purchaser.  All online orders placed through this website are collection items only from the Sydney warehouse address. 

All PayPal online orders must be collected from the Sydney warehouse only. Special custom orders take 26 weeks from the date of purchase. Special offers and Swim Spa orders take upto 18 weeks unless advised otherwise. 

DELIVERY - In the event you would like to have your purchase delivered, please contact us for a separate delivery quote which is not included with all online orders or prices  shown throughout the website.

Delivery fees are paid directly to the delivery company.  Delivery is subject to access. In the event extra lifting equipment is required such as a crane or hihab, this will need to be paid directly. 

In the event the product has to be stored in our warehouse there will storage fees. The cost to store a spa is $5.00 per day. The cost to store a swim spa is $10.00 per day up to 4.5 metres in lenght. Storage fees must be paid prior to dispatch. 

All products can be collected from the warehouses in Sydney, Perth, Melbourne and Brisbane. All other locations will incur a delivery fee or transfer fee. The prices shown throughout this website exclude transfer fees to other warehouses. 


The Company does not carry out the deliveries for spas or swim spas.  The sale of a spa or swim is sold on the basis of a supply and collect basis only from the nomitated warehouse.  In the event the spa is damaged due to delivery it will not be the responsiblity of the company to arrange to fix or repair the issue.   Any repairs or issues must be taken up with the delivery company or transport company employed by the client.  In the event the payment for delivery is paid to the company this does not consitute a contract for a delivery.  By arranging delivery of a spa or swim spa with the company does not mean we have a contract for delivery.    The delivery is between the client and the delivery company only and has nothing to do with the spa purchase. 

All spa delivered must comply with local Pool regulations in each state.  It is the responsiblity of the purchaser to organse the correct fencing. In the event the ordered is cancelled by the purchaser, please refer to cancellation policy.

PLEASE NOTE: It is up to the customer to dispose of any packing materials upon delivery of your spa or swim spa. Delivery drivers or companies will not take any rubbish away.

To arrange collection of your Spa please contact Lisa 0437 250 007 48hr prior to advise date that you will be collecting so that warehouse can be notified. Please note that you must have enclosed footwear and a hi-visible shirt/vest on to collect your spa, failure to do so will result in warehouse not loading Spa and you will be turned away. Please note that Spas Direct does not offer Transit Insurance.


Panels damaged during delivery or reported after collection can be reordered and replaced. Please allow up to 14 weeks from time of order.  Please note that they can only be collected from the Brisbane warehouse only. Postage and packing fees will apply of $180.00 per panel. Panels damaged during transportation are not replaced free. Each panel costs $250. 


The ABS Bottom base is designed as protection for the internal parts of the  spa during transportation. In the event that the ABS Bottom base becomes damaged durung transportation it can be replaced at a cost of $495 excluding postage and packing. Please allow up to 14 weeks for a replacement. 


Any replacement parts required under the extended 24 months replacement parts warranty are supplied free of charge and excludes shipping. All faulty parts must be sent to Southwest Spas, 172 Brisbane Road, Labrador, QLD 4216 by express post and once recieved and tested the part will be exchanged for on a part by part basis.  Shipping costs are not included and must be paid by the purchaser. Please allow up to 14 weeks if the part is not in stock. 

CANCELLATION OF ORDER -  In the event of cancellation after the order is placed we charge 50% of the total invoice price if the order is allowed to be cancelled. If the Order is cancelled all refunds will be refunded in 60 days from the final date of requesting cancellation.  All cancellations must be in writing only to sunsealspas@yahoo.com.au. Once the cancellation is accepted the refund will be issued less our costs. 

OPTIONAL LABOUR WARRANTY -  all standard warranties offered by our company are Parts only. A labour warranty is not included. If you would like to upgrade your spa warranty to include labour warranty please order this at the time of registering your online warranty here. ( www.southwestspa.net/warranty ).  All warranties must be registered within 7 days from the date of delivery. The cost of a  24 month labour warranty is $1990.00 which offers an onsite service and installation of replacement parts.

LABOUR WARRANTY. We offer a 30 day labour from the day of delivery. All issues must be reported within this time at www.spasdirectsupport.com and must include the serial number, invoice number and full contact details.    All labour related warranty claims must be submitted within 30 days by email or www.spasdirectsupport.com . Please include the serial number of your product, invoice number, and full contact details. To claim under the parts warranty you must register one ticket at www.spasdirectsupport.com . All Labour related warranty claims please refer the optional labour warranty. In the event The service call is deemed a user error, or could be managed by the purchaser there will be a service admin charge to cover the related service call out fee. The 30 day labour warranty applies to products delivered within 100 km round trip. In the event the kilometers are over this a charge of $2.00 per km is charged over 100km for a return trip.  Labour Call Out Fees Are Charged At $220 Plus GST For The First Hour And $50 Per 15 Mintues there After and this excludes travel time 

STANDARD PARTS WARRANTY- we offer a full 24 month replacement parts only warranty from the date of delivery. Any issues must be reported within this period for issues to be claimed under this warranty from the company. In the event the issue is reported after this period all parts will be chargable. The parts warranty can be extended if required. To claim under the parts warranty you must register one ticket at www.spasdirectsupport.com 

EXTENDED PARTS WARRANTY- We offer an extended parts warranty up to 24 months from the date of purchase.  The offer of this extended parts warranty is subject to all balances been paid in full on time, and all other terms and conditions being met. This extended parts warranty can be cancelled by either party at any time. In the event the parts only warranty is cancelled you will be advised in writing by the email address we have provided on file. Unresolved Warranty or Delivery issues. - please only send these through the offical company email address to sunsealspas@yahoo.com.au.  The extended warranty can be purchased at the time of ordering. The Extended warranty does not Include filters , head rests, DVD Player , Or TVs.  To claim under the parts warranty you must register one ticket at www.spasdirectsupport.com 

SURFACE ACRYLIC WARRANTY - The spa or swim spa should not be left outside in direct sunlight uncovered with NO water.  In the event the acrylic surface becomes blistered due to the above it will void the warranty on the acrylic.   In the event the spa is delivered with surface acrylic blister it will be replaced within 60 days. Excluding delivery and set up costs.   Note we do not offer transit insurance. To claim under the parts warranty you must register one ticket at www.spasdirectsupport.com 

SPECIAL OFFER DISCOUNTED PRICES  - These are only offered on Payment in full 7 days after the order is placed.  Special offer discounted prices are shown in red throughout the website.  These prices exclude interest free finance.  All invoices must be paid within 7 days. 


Interest free finance is available at the regular prices shown throughout the website.  Interest free is NOT applicable to prices shown in red. 


Lay-by is available after 15% deposit.  Must be paid within 12 months. Regular payments must be made. 

Warranty on DVD players, TVs & radios and remotes.  The warranty is parts only.   The warranty does not include the set up of the TV.  To receive local TV channels or radio channels you will need to add a digital set top box and attenta which is NOT included. 

Headrests and Filters do not carry any warranty. 


It is the responsiblity of the purchaser to organse the correct power supply for the products purchased. All products supplied must be installed by a registered electrican. 


Southwest spas reserves the right to vary, alter or amend these Terms and Conditions from time to time without notice. Any provision in this Agreement that is unenforceable under any applicable law or any jurisdiction shall as to such jurisdiction be ineffective without affecting any other provision of this Agreement. The proper law of this Agreement shall be the law of the State of Queensland.


These Terms and Condition and the spas direct or southwest spa website provide general information about spas direct and the products and services it offers. The information contained in these Terms and Conditions are on the spas direct website have been prepared solely for the purpose of providing information about spas direct and the services and products it offers.

Spas direct reserves the right to change, delete or move any of the material on the spas direct / southwest spa website at any time without notice.

We reserve the right to improve our product without notice, therefore specifications are subject to change without notice. Images are for illustration purposes only.

Spas direct and its affiliates shall not be liable to the Customer or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of the Customer’s access to or inability to access the spas direct / southwest spas website and/or online ordering service. This includes viruses alleged to have been obtained from the spas direct website, fraudulent credit card charges allegedly caused due to the Customer’s use of their credit card on the spas direct online ordering system, the Customer’s use of or reliance on the spas direct website or any of the information or materials available on the spas direct website, regardless of the type of claim or the nature of the cause of action.