Welcome to Spas Direct | Quality Spas, Saunas and Gazebos

Terms & Conditions



Website Prices and descriptions are subject to change without notice.


The delivery times provided by Southwest Spas are estimates only. Southwest Spas will not be held accountable for late deliveries or loss or damage relating to late deliveries. In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. Southwest Spas can not be held responsible for incorrectly entered delivery addresses. All swim spas or special orders and can take up to 14 weeks from the date of order to the final arrival into the warehouse. All items dispatched from our warehouse are inspected prior to loading. We do not offer transit insurance. Once the product is available at the warehouse you are required to collect the item within 7 days. In the event this does not happen there is a storage charge added to the account.  Storage of a spa is $5.00 per day. Storage of a swim spa  $10.00 per day or per items stored. 

PAYMENTS - All orders placed online via the website or over the telephone require a deposit of 30% of the total order value once the order is confirmed. All final payments must be paid and cleared 7 days after the date of order or when the order in confirmed. Payments can be made by Direct Deposit, Bank Cheque, Cash, or Visa or MasterCard Credit Card & American Express credit card payments and PayPal payments are accepted however there is a 2.5% surcharge added to the transaction.   All discounted Spas and Swim Spas must be paid within 7 days of the invoice date.  Failure to settle the invoice will incurr a surcharge of 25% of the total invoice unless agreed in writing prior to the order been placed. 

PAYPAL ONLINE ORDERS ONLY .  - All PayPal online orders placed online do not include delivery to the purchaser.  All online orders placed through this website are collection items only from the nearest warehouse address. Please request a delivery quote before ordering online.

All PayPal online orders that are to be collected will be available for collection within 12 weeks of purchase from the nearest local warehouse within 15 km of the buyers address. In the event the item (s) ordered are not available within 7 days you will be advised by email.   Special custom orders take 12 weeks from the date of purchase. Special offers and Swim Spa orders take upto 12 weeks.

DELIVERY - In the event you would like to have your purchase delivered, please contact us for a separate delivery quote which is not included with PayPal online orders.

Delivery fees are paid directly to the delivery company.  Delivery is subject to access. In the event extra lifting equipment is required such as a crane or hihab, this will need to be paid directly. 

In the event the product has to be stored in our warehouse there will storage fees. The cost to store a spa is $5.00 per day. The cost to store a swim spa is $10.00 per day up to 4.5 metres in lenght. Storage fees must be paid prior to dispatch. 

All products can be collected from the warehouses in Sydney, Perth, Melbourne and Brisbane. All other locations will incur a delivery fee or transfer fee. The prices shown throughout this website exclude transfer fees. 

All spa delivered must comply with local Pool regulations in each state.  It is the responsiblity of the purchaser to organse the correct fencing. 

CANCELLATION -  In the event of cancellation after the order is placed we charge 50% of the selling price if the order is allowed to be cancelled. If the Order is cancelled all refunds will be refunded in 30 days from the final date of requesting cancellation.  All cancellations must be in writing to

OPTIONAL LABOUR WARRANTY -  all standard warranties offered by our company are Parts only. A labour warranty is not included. If you would like to upgrade your spa warranty to include labour warranty please order this at the time of registering your online warranty here. ( ).  All warranties must be registered within 7 days from the date of delivery. The cost of a  24 month labour warranty is $1990.00 which offers an onsite service and installation of replacement parts.

SPECIAL OFFER DISCOUNTED PRICES  - These are only offered on Payment in full 7 days after the order is placed.  Special offer discounted prices are shown in red throughout the website.  These prices exclude interest free finance.  


Interest free finance is available at the regular prices shown throughout the website.


Lay-by is available after 15% deposit.  Must be paid within 12 months. Regular payments must be made. 

Warranty on DVD players, TVs & radios and remotes.  Any spa thats comes with the POP up TV has a warranty for 12 months.  The warranty is parts only.   The warranty does not include the set up of the TV.  To receive local TV channels or radio channels you will need to add a digital set top box and attenta which is NOT included.  


Southwest spas reserves the right to vary, alter or amend these Terms and Conditions from time to time without notice. Any provision in this Agreement that is unenforceable under any applicable law or any jurisdiction shall as to such jurisdiction be ineffective without affecting any other provision of this Agreement. The proper law of this Agreement shall be the law of the State of Queensland.


These Terms and Condition and the spas direct or southwest spa website provide general information about spas direct and the products and services it offers. The information contained in these Terms and Conditions are on the spas direct website have been prepared solely for the purpose of providing information about spas direct and the services and products it offers.

Spas direct reserves the right to change, delete or move any of the material on the spas direct / southwest spa website at any time without notice.

We reserve the right to improve our product without notice, therefore specifications are subject to change without notice. Images are for illustration purposes only.

Spas direct and its affiliates shall not be liable to the Customer or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of the Customer’s access to or inability to access the spas direct / southwest spas website and/or online ordering service. This includes viruses alleged to have been obtained from the spas direct website, fraudulent credit card charges allegedly caused due to the Customer’s use of their credit card on the spas direct online ordering system, the Customer’s use of or reliance on the spas direct website or any of the information or materials available on the spas direct website, regardless of the type of claim or the nature of the cause of action.