Terms & Conditions (click here for printable version)

The following terms and conditions do not affect your statutory rights.

Payment options - We accept Visa & MasterCard, Bank Cheque's are accepted on orders received via mail. Cheque's payable to - Sunseal Garden Spas pty Ltd

SPA & GAZEBO DELIVERY CONDITIONS

• Delivery is subject to access only,  the client must ensure that access is made available upon delivery, if the delivery is by our own company. 
• In the event the spa  can not be sited into position the item will delivered kerbside only.
• The client must be available upon delivery to assist placing the product into position.
• All Interstate NQX deliveries are to the nearest depot only - If a kerbside delivery is required by NQX then additional charges will apply

*Delivery is subject to access only,  the client must ensure that access is made available upon delivery if delivered by our own company. In the event the spa  can not be sited into position the item will delivered kerbside only. The client must be available upon delivery to assist placing the product into position.

*All Interstate NQX deliveries are to the nearest depot only - If a kerbside delivery is required by NQX then additional charges will apply

*Transport insurance is not included . If Insurance is required please advise at the point if Order.

*Collection is available (once you have been advised the item is in stock) from our Sydney Warehouse at No extra cost, The warehouse is open Monday - Friday 10am to 4.30pm

** Prices quoted on website are based on the Spa in Sydney Warehouse**

Payment - All Spa orders placed online, over the telephone, In Person require $200.00 deposit, followed by a further deposit of $2300.00 once the order is confirmed by telephone. All final payments must be paid 7 days prior to delivery, Payments can be made by Direct Deposit, Bank Cheque, Cash, or Visa or MasterCard Credit Card. Credit card fees apply of 2% of the payment made.

Bank Details

ANZ BANK

SUNSEAL GARDEN SPAS PTY LTD

BSB - 012402

ACCOUNT - 107789777

ABN 81107142852


Spas Returns - 'Goods returned for a credit which have been authorised and returned in its original condition are subject to a 30% restocking charge. Spa's sent back in a damaged condition will be charged a slightly higher charge. All returns must be PREPAID FREIGHT Please contact us prior to returning any goods for help and advise. All transportation costs must be paid by the purchaser. Spa returns are available up to 30 days after delivery, as long as the spa is in it original packaging, and has not been used. Once spa has been returned the refund ( less charges) will be given within 30 days of the return of the spa. *This offer excludes the Lazy Spa

Cancellations - We do not accept cancellations once orders have been placed, A cancellation charge of 50% of the contract amount will be charged. No deposits paid will be refunded.

Variations - Specifications on pumps and electrical equipment, jet configurations, and spa molding are subject to change without manufacturers notification.

Spas Warranty - The warranty is extended to the original purchaser only. Sunseal Garden Spas pty Ltd warrants the products it supplies, all parts and components thereof, to be free of defects in material for a period of one year (excluding the Lazy spa which has 30 day replacement parts warranty) The warranty does not apply if the failure is caused or contributed by any of the following: improper handling, improper storage, abuse, improper installation, unsuitable application, lack of reasonable and necessary maintenance, or repairs made or attempted by other than authorised service centres or technicians. Sunseal Garden spas pty Ltd will replace, at its option, a part or unit proven to be defective within the warranty period and under the condition of the warranty. Sunseal Garden spas pty Ltd is not responsible for the cost of removal of the unit, damages due to removal or installation, any shipping charges to or from the factory or the installation of a repaired or replacement unit. Please note that failure to supply the recommended power will void the manufacturer's warranty. No labour warranty is offered on our products, All parts supplied free of charge if reported within the warranty period*. All replacement parts supplied within the warranty carry the original warranty from the date of purchase. All products must be registered on our online warranty within 7 days of delivery. No warranty given on floor items or seconds.

Ordering - All prices quoted are in Australian Dollars (AUD) and include GST at 10% unless otherwise stated. Due to possible fluctuations in supplier price, we reserve the right to change our prices without notice. Errors and omissions excepted.

Privacy Policy Q . What information do we collect and how do we use it?

A. When you place an order, we need to know your name, e-mail address, delivery address, contact telephone number, credit or debit card number and expiry date. This will allow us to process and fulfil your orders and to notify you of your order status. We August also use the information we collect to occasionally notify you about important changes to the Web site, new products and special offers we think you'll find interesting. Please notify us if do not wish to receive any information.

Trading Names who are registered at the following address:
Sunseal Spas, Sunseal Insulation, Southwest Insulation, RoofGrant,
Legal Name  -

Sunseal Garden spas pty ltd
unit 5 - 155 Taren Point Road
Caringbah
NSW
2229

INSULATION TERMS AND CONDITIONS

Pricing - The Cost of each installation is charged on a square metre basis and is measured externally, for a price to be calculated.

Rebate Form - Upon ordering you will be presented with a rebate form, please ensure you qualify for the rebate before ordering insulation. 

Payment of Roof insulation contracts  - All orders over the rebate amount received require the difference as a deposit upon signing or acceptance of the order,

Credit cards which are accepted with NO charges are Visa & Mastercard

American Express cards incur 3% additional charge.

Cancellation Charges - In the event the contract is cancelled by the client, for whatever reason, there will be a cancellation charge of 50% of the contract value. We do not accept cancellations if the client made the first approach to the company.

Do not enter into a signed contract if you are unsure or intend on canceling the order after signing.  Cancellations must be notified in writing and posted to - Southwest Insulations, Unit 2-19 Township Drive, West Burleigh, Gold Coast, 4220, QLD.

Installation charges - Installation charges are included in the final contract value where shown, However in the event the installation is not carried out at the appointed time due to client not been available there will be a call out charge of $200.00

Installation and delivery times - Due to the Government Rebate scheme there is currently a waiting period for installation of up to 13 weeks. Installation dates are affected by wet weather, alternative installation dates may be offered.

Asbestos - It is the clients responsibility to advise the company in writing by letter or email only to customerservice@southwestspa.net  prior to the commencement of the installation that the roof area has Asbestos.

We do not undertake any work where there is Asbestos. Any claims against the company will become void is Asbestos is present.  Please see disclaimer page click here.

Final Installation survey - In the event the contract can not be carried out with the materials ordered an alternative product will be offered. If the contract can not be completed by the installers all monies paid,  will be refunded to the client within 28 days of the cancellation

Disclosure statement - Please be aware that any insulation Contract entered into may incur extra costs due to unseen items by the salesperson. Upon the final survey you will be advised of the extra costs.  If you do not accept the extra costs the contract can be cancelled and any monies paid will be refunded.

ABN 81107142852
SOUTHWEST INSULATIONS

NEW SOUTH WALES: 02 9542 8881

QUEENSLAND:  07 5520 6557

NATIONAL HOTLINE:  1300 658771